Viber Contacts Not Syncing / Showing Up

Sometimes Viber will not sync contacts or contacts will not show up. If your viber contacts are not showing up / syncing, try the following:

  • Click the Start new conversation button on the bottom left hand side of the Viber home screen. Manually type the contacts’ phone number, put a tick in the contacts’ tick box and click Done. The contact should then sync with Viber and it will show up
  • Another thing to try is to edit the contacts’ phone number, then change it back to the correct number and wait 10 minutes. This forces Viber to sync the contact and may cause it to show up
  • Finally, you may need to register your contacts phone numbers with the country code (such as +44 for England) in order for them to show up

Remember to wait 10 minutes with any of the above changes to allow Viber to complete the syncing of contacts 😉

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Viber Contacts Not Syncing / Showing Up, 6.3 out of 10 based on 11 ratings

10 thoughts on “Viber Contacts Not Syncing / Showing Up

  1. Hi ,

    This is a member of the Viber Team.

    Thank you for reviewing our app and assist our users 🙂
    For more info’ on how to resolve the contacts not syncing issue you can check:

    • The internet connection is stable
    • The Sync Contacts option is activated for Android users
    • For desktop and Mac users, you might want to restart Viber if the contents aren’t syncing
    • Finally, if contacts are syncing, but pictures are not loading, please wait 10 minutes

    Please feel free to let us know your thoughts, questions and comments, we’d be happy to assist.

    Thanks,
    Viber Team

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  2. Dear support team
    I have a problem in showing some of my contact’s profile pictures in my iPhone 5s.
    Some of them are shown but many of them aren’t shown and I’m confident that they set profile picture in their viber profiles (due to I can see the pictures in my viber on the PC).
    Could you please give me the solution)
    Many thanks for your useful App.

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    • Hi Araz,

      You might want to try contacting Viber support directly, Viber isn’t my app, I just put a fix for Viber contacts not showing up on my personal website to try to help others with the same problem 😉

      If you do get the fix for your problem, please let me know and I’ll put it here for others to see! (You might want to try resynching your contacts on your phone)

      Good luck,

      Lewis

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  3. Dear Lewis
    I could fix my problem by unistall, reinstalling viber App in my iPhone.

    The main subject that was very obvious, there is no way whitin Viber to resync your contacts.

    When Viber reinstalled, I could see the app commenced to sync my contacts and the profile pictures have been shown one by one. It seems there is a bug in this app do to not existing a way to resync your contacts.

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  4. Please help me.

    I have gone nuts by unistalling and reinstalling viber on my android 2.3

    All of my contacts won’t show up in either in viber contacts or all contacts.

    Please help

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    • Hi Leo,

      If your contacts won’t show up in all contacts, then it doesn’t sound like it’s a Viber problem. You may have lost all your contacts (this happened to me a few months ago). You’ll need to either restore them from somewhere or manually re-enter them into your phone.

      Once the contacts are in your phone again, they should sync with Viber.

      Good luck!

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  5. Hey,

    Please try this:

    1. Remove a contact that you know for sure is a Viber user
    2. Add the contact back
    3. Restart your phone
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  6. Hello,

    I’m using Viber with both phone and PC. I can download free stickers from the phone. But I can’t download and don’t know how to download them on the PC. Anybody know that problem?

    Thank you.

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