When trying to open a Word document, you get this error:
The normal.dotm cannot be opened because there are problems with the contents.
To fix the error opening the word document, close Microsoft Word (and Outlook if it’s open), find your normal.dotm file and rename it to something else. Start Word and the normal.dotm cannot be opened error will be fixed. Renaming the file rather than deleting it will mean you still have access to the files contents if required.