Unfortunately, Mobile Security Has Stopped – Trend Micro

I’ve just installed Trend Micro’s Mobile Security for Android and got this error while viewing the settings: Unfortunately, Mobile Security has stopped I clicked OK and opened Mobile Security. It is still working, so it seems that this error is safe to ignore. To be on the safe side, I rebooted the phone and opened Trend […]
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Trend Micro OfficeScan Master Service Was Stopped. Start Service And Try Again – Windows Server 2012

If you’ve installed Trend Micro OfficeScan 10.6, SP1 Console onto Windows Server 2012, you will probably get this error when you try to log into the console: OfficeScan Master Service was stopped. Start service and try again. When you start the OfficeScan service and try to log in, the service stops and you get the […]
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This Application Has Requested The Runtime To Terminate It In An Unusual Way – Trend Micro

When importing configuration settings from a zip file using the Trend Micro OfficeScan Server Migration Tool, you can get this error: Microsoft Visual C++ Runtime Library Runtime Error! Program: ServerMigrationTool.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information. To fix this […]
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How To Migrate Trend Micro To A New Server

There are certain scenarios in which you may have a requirement to migrate Trend Micro OfficeScan to a new server. This article outlines the steps required to migrate Trend Micro to a new server: Download the Officescan Server Migration Tool, this is a free download. The version of the migration tool you download will depend […]
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How To Exclude Files And Folders From Trend Micro OfficeScan Antivirus Scans

Sometimes you need to exclude specific files, folders or even types of files from being scanned by Trend Micro OfficeScan antivirus. Usually this is because it breaks an application or invalidly detects a file as a virus and deletes it. To exclude files, folders or file types from scanning: Open Trend Micro OfficeScan’s web console […]
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Trend Micro OfficeScan Web Console Dropdown Buttons Aren’t Working

In the Trend Micro OfficeScan web console, when I click Networked Computers -> Client Management, then click on Tasks, Settings, Logs or Manage Client Tree, the buttons don’t work. The Status button does work though, so it just seems to be the buttons with a dropdown menu. I tried restarting Internet Explorer with no luck […]
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Windows Server 2012 OfficeScan

When installing Trend Micro OfficeScan onto a Windows Server 2012 computer, you may get this error: Please ensure your computer meets the system requirements for installing OfficeScan. For information on system requirements, contact your OfficeScan administrator. If you are using Internet Explorer, you may get no page loading at all. This is because your version […]
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