SCCM Troubleshooting Software Distribution

The best way to troubleshoot SCCM software distribution is to use SCCM Client Center, which is a free tool for viewing aspects of SCCM software distribution to individual computers. You can also troubleshoot SCCM software distribution using the SCCM Client logs (Found in C:\Windows\System32\CCM\Logs). The logs of most interest are ExecMGR.log and DataTransferManager.log. Anyway, back to SCCM Client Center, which is the easiest way to troubleshoot distribution in SCCM… Once you’ve installed SCCM, use the following list to troubleshoot failed SCCM software distributions:

  1. Connect to client computer in SCCM Client Center
  2. Click the Advertisments tab -> Show Adv. to see if the computer is getting the SCCM app advertised to it.If not, check that the app has been correctly allocated to that user / computer. If it’s advertised to them correctly, try a reboot. If it’s still not there, click Client Actions -> Download Machine Policy, then click Client Actions -> Download User Policy. Wait for a while to give the policy a chance to download to the client machine. Then Click Client Actions -> Apply Machine Policy, then click Client Actions -> Apply User Policy.

    If this doesn’t work, click Client Actions -> Reset Policy. You can do the Hard Reset version after this if it still doesn’t work.

    If the above doesn’t work, reboot the users machine then check that the SCCM client is running on the users machine.

    If the advertisement is still not applying to the machine, WMI may be corrupt on the client. Check the event log for clues before trying to repair WMI. To repair WMI on the client, click the Agent Actions tab on SCCM Client Center, then the Install / Repair tab, then click Repair WMI. This will popup an error on the users computer. After the popup, reboot the computer to continue with the repair of WMI. As WMI is being repaired (which may take some time), the computer you are troubleshooting will go slow.

  3. Click on Schedules -> Show Schedules to see if applications are scheduled to be installed on the computer.If the app isn’t scheduled, try a reboot. If it’s still not there, click Client Actions -> Download Machine Policy, then click Client Actions -> Download User Policy. Wait for a while to give the policy a chance to download to the client machine. Then Click Client Actions -> Apply Machine Policy, then click Client Actions -> Apply User Policy.

    If this doesn’t work, click Client Actions -> Reset Policy. You can do the Hard Reset version after this if it still doesn’t work.

  4. Click Execution History -> Show Execution History. This tab tells you whether SCCM has deployed the app to the PC. If it has, but has failed, troubleshoot the error number given.If it hasn’t been executed, try a reboot. If it’s still not there, click Client Actions -> Download Machine Policy, then click Client Actions -> Download User Policy. Wait for a while to give the policy a chance to download to the client machine. Then click Client Actions -> Apply Machine Policy, then click Client Actions -> Apply User Policy.

    If this doesn’t work, click Client Actions -> Reset Policy. You can do the Hard Reset version after this if it still doesn’t work.

Of course, all the above troubleshooting relies on the fact that the package has been setup correctly in SCCM. If you’re still having trouble, investigate the setup in SCCM. A good point to start with might be to navigate to SCCM -> Site Database -> Computer Management -> Software Distribution -> Packages, then find the application that you are troublshooting the distribution of. Right click the application and click Update Distribution Points.

As a final SCCM troublshooting tip, use the refresh (F5) button on each screen in SCCM after making a change, because SCCM isn’t very good at updating.

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