Automation Server Can’t Create Object – Remote Assistance

When trying to use Remote Assistance from Windows XP to Windows 7, you get this error:

Automation server can’t create object

This is because Remote Assistance from Windows XP to Windows 7 is not supported. Here’s what Microsoft have to say about the Automation server can’t create object error:

Offer RA from Windows 7 to Windows XP is supported, but Offer RA from Windows XP to Windows 7 is not supported. This means that enterprises who want to implement Offer RA as a support solution for their Help Desk departments should ensure that computers used by support personnel who will help users running Windows 7 are themselves running Windows 7 (and not Windows XP)

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